Terms & conditions
Terms & Conditions
IMPORTANT NOTICE: It is illegal to sell alcohol to any person under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us at your own cost.
1.1. This website “RSRV” is operated by Pernod Ricard Hong Kong & Macau, a division of Pernod Ricard Asia Duty Free Limited. In these terms & conditions (“T&C”), “RSRV” or “we” means “Pernod Ricard Hong Kong & Macau, a division of Pernod Ricard Asia Duty Free Limited” and “Customer” or “you” means any person, firm, company or body which places an order with us.
1.2. Please read these terms and conditions carefully before using the website. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
1.3. These T&C may be varied by RSRV from time to time without prior notice.
2.1. The prices set out in this website may be altered by RSRV at any time without prior notice.
2.2. Prices quoted include all applicable taxes and duties and are in Hong Kong dollars.
3.1. When placing an order with RSRV, you confirm that all the details that you have provided in completing the order are true and correct.
3.2. It is a condition of purchase that you verify that you are 18 years of age or over. All orders are subject to acceptance by RSRV in its sole discretion.
3.3. Supply of products is subject to availability and to any order minimums and limits imposed in respect of a product by RSRV. If we do not have enough stock to fulfil the entire order, we will notify you, cancel the part with insufficient stock and proceed with the rest of the order (subject to any applicable order minimums or limits in respect of a product).
3.4. Once an order has been accepted, the Customer cannot cancel an order nor change the delivery date unless otherwise agreed by RSRV.
3.5. Where an order for a wine vintage is not available, another vintage may be substituted.
3.6. Any specials, promotions, clearances, offers and discounted items are subject to their specific terms and conditions and are available while stocks last unless otherwise indicated.
4.1. Products can be delivered to any address located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan, which is designated by the Customer at time of check-out. For any order of alcoholic beverages of HK$1,500 or above, you can enjoy free delivery to your designated address, except for Tung Chung, Discovery Bay and Ma Wan where a delivery charge of HK$185 shall apply regardless of the order amount. For any order of alcoholic beverages below HK$1,500, a delivery charge of HK$110 shall apply (except for Tung Chung, Discovery Bay and Ma Wan where the delivery charge shall remain HK$185). For the avoidance of doubt, the requirement of delivery charge shall be determined solely based on the total amount of alcohol products purchased. No delivery charge shall apply to the purchase of tickets for lifestyle experience.
4.2. We shall retain ownership of the products until we receive full payment of the product. Risks of damage to or loss of the Products shall pass to the Customer upon delivery of the products.
4.3. If your order is being accepted, a confirmation will be sent, specifying the date and delivery time. Time of delivery shall not be of the essence, and any dates specified by us for delivery of the products are approximate only. RSRV shall not be responsible for and does not accept liability for late delivery of products.
4.4. On the date of delivery, our courier will contact you to confirm the appointment before arrival. In the event nobody is at the delivery address at the time of arrival, a re-delivery will be arranged. The cost of re-delivery shall be in accordance with those as set out in clause 4.1 and shall be borne by the Customer. At the time of re-delivery, the Customer must pay the re-delivery cost in cash and pass it to our courier.
4.5. Orders are dispatched between 09:00 – 18:00 from Monday to Saturday (except public holidays), except that deliveries to outlying islands will be made on Wednesday only.
4.6. Each order may only be sent to one delivery address. If you need to send products to more than one delivery address, you will need to place a separate order. Address cannot be changed once an order is confirmed.
5.1. Payment terms are payment on order.
5.2. RSRV accepts the following forms of online payment: Visa and MasterCard.
5.3. We shall use reasonable endeavors to provide secure online transactions for you. Personal information including your name, address and credit card number is encrypted to prevent your information from being intercepted or read by unauthorized persons.
5.4. RSRV will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by anyone whose credit card is fraudulently used or used in an unauthorized manner.
5.5 The Customer shall ensure that the credit card used is valid and under the Customer’s own name.
6.1. You may refuse to accept any products delivered to you which fail to be of satisfactory quality, fit for their intended use or comply with the applicable statutory and regulatory requirements in any material respect, provided that you serve a written notice of rejection to RSRV. Any notice of rejection must include the relevant sales receipt and such details regarding the defective products as RSRV may reasonably require.
6.2. The Customer understands and accepts that the discounted goods pursuant to clause 3.6 may contain packaging defects and cannot be returned or granted additional discounts.
6.3. If your request for return is accepted by us, RSRV shall provide you with a replacement for the rejected product, provided that RSRV will collect the rejected product from you. To such extent, RSRV shall have no further liability in respect of the rejected product.
7. Website Content
7.1. RSRV may make changes to the contents at this site, or to the products and services described, at any time without prior notice.
7.2. Information published at this site refers to products and services offered in Hong Kong.
8.1. Subject to any relevant statutory provision, these T&C contain the entire agreement between RSRV and the Customer and all representations, warranties and agreements (whether express or implied and whether statutory or otherwise) are expressly excluded. RSRV’s liability is limited to the cost of replacing the products.
8.2. Contents of the site do not constitute advice and should not be relied upon in making, or refraining from making, any decision.
8.3. To the extent permitted by law, RSRV disclaims all liability (however arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the content, the site and/or any website to which the site is linked, or any action taken (or refrained from being taken) as a result of using any of these.
8.4. Nothing expressed or implied in these T&C will confer a liability on RSRV in respect of any indirect, consequential or special loss, loss of profit, damage, cost or expense.
9. Third Party Sites
This website may contain links to third party sites. The links do not indicate any endorsement of RSRV of the site or the products or services provided at those sites. The Customer accesses those sites and uses the products and services made available at those sites solely at their own risk.
10. Promotional Codes
Any promotional codes offered by RSRV cannot be exchanged for cash, used in conjunction with one another, re-used on another transaction, or partially used across multiple orders.
11. On-Supply of Products
11.1. The products purchased are only intended for your personal enjoyment. You must not sell nor solicit sale of our products to any third parties. In no event shall the Customer use the products for business or resale purpose whether in Hong Kong or overseas.
11.2. The Customer must indemnify RSRV against all claims, actions, liabilities, charges, expenses, losses damages and costs (whether incurred by or awarded against RSRV) arising out of or in connection with a breach of clause 11.1 by the Customer.
12. Account Registration
12.1. You may only purchase from RSRV after you have successfully registered an account. By registering an account with us, you acknowledge that you are aware of and fully agree with these T&C and that all transactions conducted with RSRV will be subject to these T&C only.
12.2. You must be 18 years old or above in order to register an account. RSRV reserves the right to reject any application for account registration and also the right to terminate any account at its sole discretion.
12.3. Registration of an account is free and there is no further commitment or obligations. We encourage Customer to make purchases of our products and engage in other opportunities that may be made available from time to time.
12.4. RSRV grants you a single, non-exclusive, limited personal license to access and use its website subject to your continued compliance with these T&C. You may not transfer or share your right to access or use the website. Failure to comply with this clause 12.4 may result in your account being terminated by RSRV.
12.6. You shall be responsible for maintaining the confidentiality of your own login and password. You shall be solely responsible for any damages arising from unauthorized access to the site caused by or connected with the disclosure of your login and/or password by yourself.
12.7. You shall be deemed to have the authority to own and control access to the email address provided by you.
13. Responsible Consumption of Alcohol
RSRV supports responsible consumption of alcohol and recommends alcohol to be enjoyed in moderation. The Customer shall therefore warrant that any person you are obtaining the products for is also 18 years old or above.
Customers are encouraged to visit the following websites to understand more about responsible drinking:
14. User Generated Content
You warrant and agree that you are of minimum age legally required to consume and/or purchase alcohol in accordance with the regulations of user’s country of residence. No website nor account (Twitter, Instagram, Youtube, Facebook, etc.) relating to the brand should be sharable to people under the legal drinking age.
RSRV and all companies within the Pernod Ricard Group has long been committed to promoting a responsible consumption of alcoholic beverages and discouraging misuse of our products.
We have acted through a broad range of initiatives, in partnership with a wide range of organizations, including industry associations, regulators and public authorities’ representatives.
While using the Sites or Social Accounts of the brand, you agree to upload, post or transmit content in respect with the promotion of responsible drinking and not to encourage immoderate or inappropriate consumption of our products. To ensure compliance with that commitment, you shall not upload, post or transmit to or distribute or otherwise publish through the Sites and Social Media Account any materials that:
- features any people who are or appear to be under the legal drinking age, including portraying them consuming alcoholic beverages;
- is made by someone under the legal drinking age;
- encourages underage purchase or drinking of alcoholic beverages or illegal, irresponsible or immoderate drinking;
- promotes over-consumption or condemns or criticizes in any way anyone who chooses not to drink alcohol;
- portrays irresponsible drinking in a positive light or associates drinking with driving, operating any kind of machinery or engaging any kind of dangerous activity;
- implies alcoholic beverages have any physical, psychological, intellectual benefits or contributes to sexual success;
- implies alcoholic beverages gives confidence or helps to overcome individual or social problems;
- glorifies the alcohol strength or relates to intoxicating effects of alcoholic beverages;
- mentions drinking alcohol in relation to any kind of illegal, antisocial, dangerous, aggressive or violent behavior.
We reserve the right to delete any contribution that do not comply with the above rules.
To know more about our engagement:
15. Governing Laws and Jurisdiction
These T&C are governed by and construed in accordance with the laws of Hong Kong and are subject to the exclusive jurisdiction of the courts of Hong Kong.